1. Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
During peak shopping seasons, holidays, or promotional events, order processing may take slightly longer than usual. We appreciate your patience during these periods.
2. Shipping Time
Delivery times vary depending on your location and the shipping method selected during checkout.
Estimated delivery times are provided for reference only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated during checkout based on your delivery location, order value, and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.
From time to time, The Gift Saga may offer free shipping promotions on eligible orders.
4. Order Tracking
5. Delivery
Please ensure that your shipping address and contact information are accurate before placing your order.
The Gift Saga is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If a delivery attempt is unsuccessful, the courier may attempt redelivery or hold the package for collection according to their policies.
6. Delayed or Lost Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and provide an update.
7. Damaged Packages
If your package arrives damaged, please inspect the contents immediately and contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Clear photographs of the damaged package.
- Photos of the damaged product.
We will review your request and provide an appropriate resolution as soon as possible.
8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at the time of purchase.
If an incorrect address is provided and the order has already been dispatched, additional shipping charges may apply for reshipment. Orders returned due to an incorrect or incomplete address may be refunded for the product value only, excluding the original shipping charges.
9. Contact Us
If you have any questions regarding shipping, order status, or delivery, please contact The Gift Saga through the contact information available on our website. Our customer support team will be happy to assist you.