1. Return Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, and accessories (if applicable).
- You must provide a valid order confirmation or proof of purchase.
- Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a refund or exchange.
2. How to Request a Return
To request a return, please contact our customer support team with your order number and reason for the return.
Once your request is approved, we will provide instructions on how to return your item. Please do not send any products back without prior approval, as they may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect item
- A missing item
Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging so we can review the issue and provide a suitable resolution.
4. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Personalized or customised products
- Products that have been opened, used, or damaged after delivery
- Any item not in its original condition or packaging
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
5. Exchanges
If you wish to exchange an item, please contact us first. Exchanges are subject to product availability.
If the requested replacement item is unavailable, you may choose to receive a refund (if eligible) or select another product of equal value.
6. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are generally processed within 5–10 business days, depending on your payment provider or bank.
- Processing times may vary based on your financial institution.
7. Return Shipping
Return shipping arrangements are decided on a case-by-case basis after your return request has been reviewed and approved.
For returns involving a damaged, defective, incorrect, or missing item (reported within 48 hours of delivery, as mentioned in Section 3), The Gift Saga may arrange a reverse pickup or offer support towards return shipping costs. Whether this is available depends on factors such as:
- The type, size, and value of the product,
- The delivery location and pin code serviceability of our courier partners,
- Whether the request meets the conditions of this policy, and
- The outcome of our review of the photos and details provided.
Where reverse pickup or shipping support is not available, you may be asked to self-ship the product to the address shared by our team. We recommend using a trackable courier service, as The Gift Saga cannot be held responsible for items lost or damaged in transit during a self-shipped return.
For all other approved returns, the customer is responsible for the return shipping charges unless otherwise stated.
Original shipping charges are non-refundable, except where the return is a result of our error and is found eligible after review.
8. Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the order, subject to this Refund & Return Policy.